This policy was last updated on October 6, 2009.
If you have any questions about this policy, please contact our Customer Service Department; contact us by postal mail at Export Solutions, Inc., ATTN: Privacy Master, 13900 County Road 455, Suite 107, #117, Clermont, FL 34711; or call us at 1-800-290-8705.
What Information Do We Collect?
We collect various types of information depending upon how you use our site.
When you order from us, we collect your name, billing address, shipping address, email address, phone number(s) and credit card number (with expiration date). We also gather information on the person who will receive any product you order (e.g., that person's name and address) and we will retain a record of your purchases.
When you become an exportsolutionsinc.com registered user, we collect your name, mailing address, email address, and password. This information is gathered to make your shopping experience as a registered user as quick and easy as possible. Additionally, we collect certain personal information if you choose to opt-in to our email marketing programs.
Our primary goal in collecting personal information-including your first name, last name, purchase history, phone number(s), valid email and residential address and credit card data-is to provide you with a smooth, efficient, customized shopping experience and to let you know about offers that may be of interest to you.
When you enter a sweepstakes or contest online, we usually collect your name, address (or ZIP Code), email address and phone number. We also may ask you for additional information, such as your age, interests or product preferences.
When you submit a question to customer service, we need your email address to respond, and you also may provide us with additional information to help us answer your question.
We may receive some information about you from other sources and may add it to your account information. For example, we might get your updated address from a shipper or information on your preferences from another website conducting a promotion or event with us.
We may acquire customer lists from other parties so that we may invite new people to visit exportsolutionsinc.com. Our policy is to acquire only lists of people who have indicated that they are willing to receive email offers. Also, each time we send an email offer, we provide people with the opportunity to opt out of receiving future email offers.
What Are Cookies and Do We Use Them?
A cookie is a small piece of information sent by a website that is saved on your hard disk by your computer's browser. It holds information a site may need to interact with you and personalize your experience. At exportsolutionsinc.com, we use session cookies. Session cookies exist only for as long as your browser remains open. Once you exit your browser, they go away. We use session cookies to maintain information we need to have in order for you to shop at exportsolutionsinc.com. For example, the Session ID cookie that we ask your browser to hold retains the ID for your shopping bag. Without the Session ID cookie, you can't add merchandise to your bag and carry it to Checkout.
You can set your browser to notify you when you receive a cookie, which gives you the opportunity to decide whether you want to accept it or not. In many instances, the Help button on your browser toolbar will tell you how you can take these steps.
Cookies can be used by a website to recognize you. But that does not necessarily mean any personal information is stored in the cookies. At exportsolutionsinc.com, we store no personal information about you in the cookies. Anything you choose to tell us about yourself (such as your address and email address) is stored safely and separately on our secured servers, and you need to provide a password to access it.
How Do We Use Your Information?
We may use your information in a number of ways, including the following:
In order to serve you better, we may combine the information you provide us online. We use that information to improve your overall shopping experience.
To enhance your online shopping experience. For example, we may use it to recognize you and welcome you to the site.
For marketing and promotional purposes. For example, we send out email and direct mail to our online customers about products or events that we think may be of interest to them. We also may send you offers for discounts or free services on our site.
Do We Share Your Information?
The information gathered may be shared with third parties, including responsible companies with which we have a relationship. For example:
When you make a purchase, we may share information about you and your transaction with other companies for the purpose of processing your transaction, including fraud prevention, vendor direct shipping and credit card authorization.
In some cases, exportsolutionsinc.com may enter into a co-branding relationship with another website that offers you products or services that supplement exportsolutionsinc.com’s assortment. In those cases, you may link from exportsolutionsinc.com to another site to purchase the item. In that case, both exportsolutionsinc.com and the other website may receive your information.
exportsolutionsinc.com may team with another website to conduct a sweepstakes or other event (e.g., a live web chat). In those cases, each of the participating websites may collect or receive personal information from you.
Like other companies, exportsolutionsinc.com may use third party advertising companies to serve ads (e.g., banners or links) on its behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is anonymous.
In most of the above situations, these third parties will receive your information because you will be visiting their websites or using their links and, in doing so, you may provide information directly to them. You therefore should refer to their privacy policies to understand how they handle your information and what kinds of choices you have.
exportsolutionsinc.com also may share your personal information with outside companies that perform services for exportsolutionsinc.com. For example, we may retain an outside company to manage a database containing certain customer information or to create and distribute an email offering. In those situations, the outside party is performing work for exportsolutionsinc.com, and exportsolutionsinc.com includes language in its contracts stating that your information is to be used only to provide the services requested by exportsolutionsinc.com.
Additionally, exportsolutionsinc.com may share account or other information when we believe it is necessary to comply with law or to protect our interests or property. This may include sharing information with other companies, lawyers, credit bureaus, agents or government agencies in connection with issues related to fraud, credit or debt collection.
And in the event that some or all of the business assets of exportsolutionsinc.com are sold or transferred, we generally would transfer the corresponding information about our customers.
Finally, exportsolutionsinc.com may share your personal information with unrelated outside companies so that they can directly market their products or services to you if we feel that a company offers products or services that we believe may be of interest. We also may provide you with the opportunity to sign up on our website to receive email offers from other companies.
What Choices Do You Have Regarding the Use of Your Information?
We provide you with a number of choices regarding our handling of your personal information.
If you wish to change your email preferences, please sign in to your Account and go to the My Profile section and specify either:
"Please do not send me email" or
"Keep my email address private" or
You also can opt-out of email by clicking on the unsubscribe link at the bottom of any exportsolutionsinc.com email.
Note: Once you have submitted your email opt-out request you should assume that it has been successfully received and your request is being processed. Please allow us 10 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.
If you prefer to opt-out by regular mail, you may contact us by phone at 800-290-8705 or by mail at Export Solutions, Inc, ATTN: Privacy Master, 13900 County Road 455, Suite 107, #117, Clermont, FL 34711 to notify us of your request. Again, please allow us 10 business days from when the request was received to process your removal.
Third Party Sharing
You also may use the address and phone number above to request that we not disclose your personal information to unrelated third parties for marketing purposes. If you choose to write to us, please include your name, address and state "NO THIRD PARTY SHARING" in your request.
Can I Access My Information?
If you are a registered user of exportsolutionsinc.com, you can update your information in My Account. If you have questions about your order, you may check your order status online in My Order. If you would like, you may also email our Customer Service Department.
Is My Information Secure?
exportsolutionsinc.com has put in place various physical, electronic and managerial procedures to try to safeguard and secure the information we collect online . For example, private account and customer information is located on a secured server behind a firewall; it is not directly connected to the Internet. Encryption is a process by which a message or information is scrambled while it is in transit to exportsolutionsinc.com. It is based on a key that has two different parts, public and private. The public part of the key is distributed to those with whom you want to communicate. The private part is for the recipient's use only. So long as you use a browser that allows for encryption, when you send personal information to us, you use a public key to encrypt your personal information. If your information is intercepted during the transmission, it is scrambled and very difficult to decrypt. Once we receive your encrypted personal information, we use the private part of our key to decode it. Please note however that while we implement many security measures on this site, 100% security cannot be guaranteed.
Your California Privacy Rights?
Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal customer information exportsolutionsinc.com shares with third parties or corporate affiliates for those third parties or corporate affiliates' direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the following address: Export Solutions Customer Service, 13900 County Road 455, Suite 107, #117, Clermont, FL 34711. In your request, please specify that you want a "Your California Privacy Rights Notice." Please allow 30 days for a response.
Thank you for shopping with exportsolutionsinc.com. If you have any questions or comments about this policy, please email us or call Customer Service at 1-800-290-8705.
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